Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
- Contact details such as your name, address (including billing and delivery addresses), telephone number (including mobile number) and email address.
- Identification information such as your passport and other official identification details, information from a third-party money laundering check provider, Companies House information and your national insurance number.
- Details of your education and work history, including qualifications, roles, responsibilities and professional qualifications, and other information connected with your business (where you are a sole trader).
- Personal data including your age or date of birth, gender, marital status, family details and dietary requirements.
- Your social media handles, posts and information about your followers and the people that follow you.
- Details of financial and transaction data including purchases, orders, returns and refunds.
- Online browsing activities on our Website including which items you store in your shopping cart.
- Your usage of our App and your username and password.
- Information about the device you use to browse our Website or access our App including the IP address, device type, usernames, account details and passwords.
- Information connected with any purchases made on our Website or via our App including financial and transaction data.
- Communication and marketing preferences.
- Interests, preferences, feedback and competition and survey responses.
- Your real-time location.
- Correspondence and communications with us including relating to complaints, allegations, disputes and claims.
- Other publicly available personal data, including any which you have shared via a public platform (such as LinkedIn, Instagram, YouTube, Twitter or a public Facebook page).
- Business information, such as where you are a sole trader, a partner or a company director.
- Creditworthiness, where we are required to undertake investigations in order to establish whether to enter into or continue a business relationship with you or the organisation you work for.
- Details of your performance when working with or for us or in relation to any project or work we are engaged in.
- Videos, photographs and audio recordings which you or other people take and provide to us or we take ourselves.
- CCTV images if you visit any of our premises which are covered by our CCTV system.
- Your usage of our IT systems when you visit our premises such as visitor internet and Wi-Fi facilities.
- Subscription Information such as when you subscribe to one of our blogs or other materials.
This list is not exhaustive and in specific instances, we may need to collect additional personal data for the purposes set out in this Notice.
Special Categories of Personal Data
There are limited situations in which we collect, store and use the following “special categories” of more sensitive personal data including:
- information about your race or ethnicity, religious beliefs and sexual orientation;
- information about your health, including any medical condition, dietary requirements, health and sickness records, medical records and health professional information; and
- biometric data including your height and weight.
Where we do collect any special category personal data, we will do so based on your explicit consent.
We may collect, store and use any criminal records information in relation to you; in which case we will do so based on legal obligation or your explicit consent.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number(s). We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Follow ups on feedback about our product.
We may collect your personal data directly or indirectly from you, for example when you:
- engage with us during our relationship with you or the organisation you work for;
- set up an online account on our Website and /or purchase products from us;
- download our App to your device;
- register to use our App, Website or other services we provide;
- communicate with us regarding one of our App, Website or services, to ask a question, report a problem or for any other reason;
- register for, attend and/or participate in one of our events or enter one of our competitions;
- enquire about a vacancy or apply to become an employee of ours;
- enquire about and/or become one of our content contributors; and
- raise a query, complaint, claim, legal dispute on behalf of yourself or the organisation you work for.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We may also collect personal data from third parties who have your consent or some other lawful basis for doing so including:
- professional bodies;
- credit reference agencies including those which carry out data cleansing services;
- organisations who carry out research and analysis;
- Companies House;
- social media platforms including such as LinkedIn; Instagram, YouTube, Twitter or public Facebook page;
- referrals and recommendations, usually given by other people who know you or have a working relationship with you;
- your employer or the organisation you work for;
- our professional advisors including lawyers, accountants and other advisors;
- your professional advisors including lawyers, accountants and other advisors; and
- Government, local authorities or relevant regulators.
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may share your personal data with the following third parties:
- The organisation that you represent.
- Other companies within our group.
- Other organisations within our supply chain so that they can contact you about any issues in the supply chain or where your personal data is relevant to a subcontractor or party above us in the supply chain.
- Other organisation including but not limited to organisations who own the venues at which our events take place, organisations who market and/or facilitate our events and photographers and videographers who attend our events.
- Purchasers, investors, funders and advisers if we sell or negotiate to sell all or part of our business or assets or restructure our business whether by merger, re-organisation or otherwise.
- Third parties who ask for or want referrals for example we may provide your details to a third party who is seeking services/products which are the same or similar to those that you provide.
- Other service providers and advisors to us including companies that support our IT, help us analyse the data we hold, process payments, send communications to our customers, provide us with legal, property or financial advice and generally help us deliver our products and services to you or the organisation that you represent or for us to purchase them from you or the organisation you represent.
- Our professional advisors including lawyers, accountants and other advisors.
- Your professional advisors including lawyers, accountants and other advisors.
- Credit reference agencies and other identification agencies so that we can assess your creditworthiness or verify your identity.
- Organisations who carry out research, analysis and/or data cleansing services.Governmental bodies, regulators, law enforcement agencies, security services, courts/tribunals and insurers including where we are required to do so in order to comply with our legal obligations and the administration of justice.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
You have the following rights in relation to your personal data:
- The right to be informed about how your personal data is being used.
- The right to request access to personal data we hold about you.
- The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you.
- The right to object to processing of your personal data and/or to withdraw any consent you have given us and to opt out of any marketing communications that we may send you.
- The right to restrict processing of your personal data.
- The right to object to certain automated decision-making processes using your personal data including profiling.
- The right to request that we erase your personal data in certain circumstances (the right to be forgotten) for example when the data are no longer necessary for the purpose for which we collected them.
- The right to have your personal data provided to you by us in a structured, commonly used and machine-readable format and transmitted to another data controller. This is known as the right to data portability.
You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal data recorded and stored by us. However, some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Whilst this Notice sets out a general summary of your legal rights in respect of personal data, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.
If you wish to exercise any of the above rights, you can always contact us using the details set out in the 'Contact Us' section below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this Notice from time to time. When we change this Notice in a material way, we will update the version date at the bottom of this Notice. For significant changes to this Notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal data.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our support team.
Version 23rd June 2020